Bold & Playful Palette | Archie Rocket Floor Lamp

This lamp will be fitted with a plug type compatible with its destination country.

Light Globe: 

• B22 (AU/NZ) / E27 (UK/EU).
• Up to 60W lamp holder voltage, light bulb (Not Included).

Power Cord:

• 2.5-meter fabric cable cord with On/Off switch.

Plug:

• AU - Type I (2 pins): Rated Current 10A / 220 – 240V. Suitable for Australia, New Zealand, Fiji, China, Argentina +
• UK - Type G (3 pins):  Rated Current 13A / 220 – 250V. Suitable for United Kingdom, Ireland, Malta, Malaysia, Singapore +
• EU - Type C (2 pins): Rated Current 10A / 220 – 240V.  Suitable for Europe, Asia +

Clean with a soft, dry cloth

We take great care in packaging and shipping our products, employing secure and fragile packing methods. 

Your order will be insured during shipping, and you will receive a notification along with a tracking number to monitor your parcel once it is dispatched.

Signature on delivery is required when possible.

For international buyers outside of Australia:

• Any duties and taxes are the responsibility of the recipient, and Retro Duo has no responsibility to cover impost fees.

View full shipping policy here

Claiming for Damage:

While we take great care in packing your parcels securely, we understand that sometimes unforeseen incidents occur.

If your parcel arrives damaged, please contact us to initiate a damage claim within one business day of delivery. This helps ensure a seamless resolution process.

Claim Process:

Here's a simple step on how to claim cover for a damaged parcel:

Please take clear photos of the damage, including:

• The packaging,
• The parcel label (clearly displaying the reference number), and
• The damaged item.

Rest assured, we'll take care of the rest to ensure you receive your refund or store credit promptly.

Initiating a Return or Exchange:

Please reach out to us via the contact us page to request a return or exchange.

Timeframe for Returns:

Items must be returned along with a tracking number within 14 days of receiving them. Unfortunately, we won't be able to process any return requests after this 14-day period.

Return Conditions:

Ensure the item is sent back in its original box, maintaining its original condition. For lampshades, please take care to avoid any creases.

Return Postage:

Return postage is at the customer's expense.

Choosing Carefully:

We kindly request that you choose your items carefully, as returns and exchanges can only be accommodated once per order.

Assistance with Issues:

Should you encounter any issues with your order, we encourage you to reach out to us. Our team is here to assist you.

Please visit refund policy for further details.